How can we help?

Open HelpSide Hoops and sign in with your account email. If you can't remember your password, use Forgot Password on the sign-in screen when available. Check your inbox and junk folder for a reset message. Never send us your password, verification code or recovery link. If the reset flow is unavailable or fails, contact support.

Sign in using an account with the appropriate coaching role. Open the team area, create a team and enter its details. Access to editing teams, staff, rosters or plans depends on your role. If a team is missing, confirm you're signed in with the invited account and ask a team owner to verify your membership.

Ask the coach or administrator to verify the email address and invitation status. Search your inbox, spam and promotions folders for HelpSide Hoops. Allow a few minutes for mail delivery. If your invitation link is expired or invalid, request a new invitation. If email invitations have not yet been enabled for your team's version, contact the team owner and our support team.

Access is designed to depend on team membership and assigned role. Coaches and other authorized participants may see information needed to manage their team. Avoid placing sensitive child information in general team chat, free-text notes or AI prompts. Parents and guardians may request information or deletion subject to verification and applicable law.

Authorized coaches can use the Practice Plans area of a team to create plans, reuse drills and review available plans. Archived plans may appear under an Archived filter or section depending on the app version. Archived content is different from permanently deleted content; contact support if you cannot locate an expected plan.

Check that your device has internet access. Some drill links lead to third-party websites such as YouTube and may be removed or restricted by those services. Try the link in your browser or ask the author to update it. If the link button itself does nothing, send us the drill name and app version so we can investigate.

AI Assist can help coaches brainstorm practice ideas, basketball strategy and player-development approaches. Generated responses and diagrams may be incomplete or incorrect and must be independently reviewed by a qualified adult coach before being used. Never rely on AI Assist for medical, emergency or child-safety decisions. Please avoid entering unnecessary personal information about children into prompts, conversations or image attachments. Read the AI data-processing section.

AI requests may use credits from your account's current allowance. The planned free version includes 25 AI credits per monthly cycle. Your displayed allowance, resets and available features are governed by the version and account configuration actually in effect; contact support if your balance appears incorrect or a request was charged unexpectedly.

Use the Account area and Edit Profile where available. You can also contact support if you need to correct information you cannot edit. For team or child records, specify the team and your relationship to the person, but do not email sensitive documents unless support requests them through a secure process.

Use the in-app Delete Account option once available in your release, or email support@helpsidehoopsapp.com with the subject Privacy Request. Describe the account or team involved; do not send passwords, social security numbers, or copies of IDs by ordinary email. We may need to verify your identity or parental/guardian authority before acting. See our retention and deletion policy.

If you encounter threatening, abusive, harassing or inappropriate content, stop engaging, preserve the relevant message or context if safe, and contact support@helpsidehoopsapp.com with the subject Safety Report. Include the team, date and a concise description. Do not forward sensitive child content unnecessarily. For immediate danger or an emergency, contact local emergency services instead of waiting for an email response.

Tell us what you were trying to do, what happened instead, the approximate time, your device model, iOS version, app version and any error text. Screenshots can help, but please obscure children's names, birth dates, phone numbers and private messages when possible. Never include credentials or access tokens.